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What Should I Look For in a Boat Dealer?

Here are a few things you should expect from a dealer when you’re shopping.

June 19, 2020
Boat sailing across beautiful blue waters
Ready to buy your next boat? Learn what you should expect from a dealer when you’re shopping. Unsplash

So you’re sick of quarantine and itching to buy a boat?

You probably have done a ton of research online of what type you want, how much seating capacity you want and more.

Have you chosen your dealer yet? If not, here are a few things you should expect from a dealer when you’re shopping.

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Overall, the dealership should provide:

  • Fair, open and honest treatment without discrimination.
  • Respectful, professional, and accurate responses to all your product questions and requests.
  • Privacy and confidentiality of customer records.

In sales, you should expect:

  • The assistance of a capable and knowledgeable sales consultant.
  • Advertising and representations that are truthful and factual.
  • A written disclosure of all details associated with a purchase.
  • An explanation of the proper usage and operation of products.
  • Products properly prepared, inspected and tested before delivery.
  • The delivery of new products as scheduled.
  • An explanation of all maintenance requirements and schedules established for your product.
  • An explanation and written copies of warranties on all products and major components.

In service, look for a dealer that offers:

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  • The explanation of maintenance/repair plans, including estimated repair time and cost.
  • An itemized list of all charges with thorough explanation.
  • Prior approval of changes in repair costs or additional charges should they occur.
  • Maintenance/repair work done right the first time by knowledgeable, trained technicians.
  • Maintenance/repair work completed when promised.
  • Timely notice of changes in service delivery time if delays are experienced in repair completion.
  • Inspection of any replaced/damaged components upon presentation of the invoice/work order.
Marine Retailers Association of the Americas
Have you chosen your dealer yet? A Marine Industry Certified Dealership may be the best choice for you. MRAA

Be sure to ask your chosen dealers if they offer these types of assurances. Or, if you’d like a guarantee that your dealer will do all of the above, choose a Marine Industry Certified Dealership, because this is the consumer commitment they’ve pledged to adhere to.

Happy buying!

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