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October 09, 2008

Bertram Yacht announces 2-year warranty program

Bertram Yacht announces 2-year warranty program

Building a Bertram Yacht is a pledge of passionate craftsmanship. The production behind these yachts is a beautiful combination between creative engineering, advanced technology, quality construction, fine materials and especially the dedication of those very individuals that manufacture the luxury vessels, some of whom have been building Bertrams since the company's inception in 1961. 

To prove Bertram Yacht's longstanding commitment to excellence, the leading sport-fish manufacturer is spearheading a new initiative that is sure to give the brand a true competitive advantage.  Bertram stands strongly behind its product and is so confident that it is announcing a limited warranty that will now be extended to two years on manufacturer built construction and encompasses five years for the yacht's hull and fiberglass structural components. This new two-year warranty period will apply to all 2009 and future Bertram yachts; this is a distinctive offer in the sport-fishing yacht industry. 

The new warranty program is an all encompassing process that starts with a new tracking program that facilitates faster claim processing. Alpha Data Systems, a boating industry company that focuses on warranty claim systems, has provided a software platform that was altered to fit the unique Bertram parts and claims process. Dealer service organizations are able to submit claims using the on-line platform and are provided with on-line training to support their use of the user-friendly program.  

The new two year warranty period under the Bertram Limited Warranty will cover repairs or replacements for defects in warrantable items manufactured by Bertram for two years from the date of purchase. Additionally, all of the yacht's hull and its fiberglass structural components will be covered for a warranty period of 5 years. Complete details on the new limited warranty and Bertram Yachts can be found at http://www.bertram.com or by calling the Bertram service center at 305-633-8011 or e-mailing (customer.service@bertram.com). Please see the BERTRAM LIMITED WARRANTY for conditions and other details.

Bertram is dedicated to working with customers and dealers to ensure that each boat is serviced in a timely fashion and with the level of professionalism that is expected from our customers. Therefore, when a customer purchases one of these finely crafted luxury vessels, they can be assured that they are protecting their valuable investment with this comprehensive warranty program.

At Bertram, we stand behind our product, and we strive to show this in every aspect of our commitment to customer service. To contact someone in our customer service network, call the Bertram service center at 305-633-8011 or e-mail (customer.service@bertram.com).